Delivery

Delivery Times

Orders are usually processed within one working day of receiving payment and dispatched the following working day. Estimated delivery is normally within 3 to 5 working days, subject to stock availability and delivery location.

Orders received before 12 noon will generally be processed the same working day. We aim to deliver orders within the estimated delivery timeframe stated above. Where no different delivery period has been agreed, Consumer orders will be delivered without undue delay and within the timeframe required by applicable consumer law.

Delivery Charges

Standard UK delivery is £9.50 excluding VAT (£11.40 including VAT) for orders under £80 excluding VAT (£96 including VAT). Standard delivery is free for orders of £80 excluding VAT (£96 including VAT) or more, subject to delivery location.

Where We Deliver

We currently deliver to UK addresses only and do not accept international orders through our web shop.

Additional delivery charges may apply to the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, Orkney, Shetland, the Scottish Islands and Scottish Highlands. Please contact us for more information.

Your Address Details

Customers are responsible for ensuring that the delivery address provided at the time of purchase is complete and accurate. We cannot accept responsibility for delivery issues resulting directly from incorrect or incomplete address information provided by the customer, where the delivery has been made in accordance with those instructions.

Damaged Goods

All packages are safely wrapped with appropriate packing materials. In the unlikely event that goods are damaged during delivery, please notify us as soon as reasonably possible and, where possible, within 48 hours of delivery so that we can investigate and arrange an appropriate resolution. Where goods arrive damaged, we will work with you to arrange an appropriate replacement, refund or other remedy in accordance with your statutory right.