Help Centre

All of our pricing excludes VAT on our website, but VAT will be shown in the checkout area.

VAT is charged at the percentage that is set out by HMRC on all our products.

All orders that are being delivered to a Mainland UK address and are over £80.00+VAT will have the carriage paid.
All orders that are being delivered to a Mainland UK address and are under £80.00+VAT will be subject to £7.50+VAT GBP extra for carriage.
For any orders outside of these geographical areas, please contact us and we will be happy to provide a quote according to your location.

Our delivery time is between 3 and 5 business days from date of ordering. On some occasions this may vary and you are able to contact us directly or log in to track your order.

We accept all major credit/debit cards, Sage Pay payments or Instalment Invoice Payments.

Firstly, register for a trade account by contacting us (via e-mail or phone). We will then contact you to go through your requirements and set you up as a new customer where you will have your own individual login area and individual pricing for your requirements and all our products.

We are able to deliver to an address that you specify as you check out on the first instance or that is saved within your Trade Account.

When we receive your order, we will send you an e-mail to the e-mail address that was typed in on registration. This will confirm the products and prices from your order.

If you are looking to order in bulk, then please contact us directly and we will go through your specific requirements with you and quote you directly at the best possible prices.

If you have lost or forgotten your password to your account, then click here and select “Forgotten Password” where we will then e-mail you a link to change your password.

You can login and amend your registered details at any time. Alternatively, please contact us and we’ll change it for you.